For items purchased online only, you must request a Return Merchandise Authorization number (RMA) within 7 days of the shipment date and return the item(s) within 14 days of the shipment date. To request an RMA number, click this link Returns or visit the returns page located on the home page, under contact.
The customer is responsible for the cost of return shipping.
Once we receive your return in our warehouse, please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected in your credit card statement. We’ll notify you by email once we have received and processed your return.
The Vault Luxury Resale does not offer returns or exchanges in store. Items purchased from the website only may be shipped back to be processed in our warehouse.
What if my purchase doesn’t fit?
Designers vary in fit so please be aware of this when making a purchase. However please feel free to call to inquire about fit. If you are returning an item please visit the Returns page.
Do you ship overseas?
No. The Vault Luxury Resale does not offer international shipping at this time.
Can I make an exchange?
If an item is purchased online it may be returned by shipping it back through our website only.
The Vault Luxury Resale currently does not offer exchanges or refunds in store. All sales are final in our store.
The Vault Luxury Resale is looking for designer apparel, handbags, shoes, and accessories. We look for items that have been purchased within the last 3 years, in current styles, and in excellent condition. Seller is responsible for cost of shipping and insurance. Items must be pre-approved by The Vault before shipping. For more information you can call us at 314-736-6511.
When will my order ship?
You will receive an automated tracking notification upon shipment.
Orders placed through our online store Monday through Friday (excluding holidays) are shipped within 12-24 hours of receipt. Orders placed after 10 AM Missouri Time on Fridays will ship the following Monday. Please note that at this time The Vault Luxury Resale does not offer Saturday delivery.
Orders are shipped Domestic USPS Priority shipping. This is an expedited 1-3 day delivery service.
We are unable to expedite orders to the following: PO Boxes, US Territories, APO/FPO, Alaska and Hawaii. Orders to these addresses will ship USPS Priority.
If you prefer to pick your order up in our store, please call us at 314.736.6511. We will notify you when your order is ready for pickup. You will need to provide your receipt (proof of purchase) along with a government issued form of ID.
Where do these items come from?
How can I track my order/shipment?
Can I cancel my order?
Can I ship to a different address than my billing address?
No. We can only process orders that have the same shipping address as the billing address at this time.
If you need any further help purchasing merchandise contact our online support team at 314-736-6334.
I live in St. Louis, can I come into the store and try an item on?
Have a question we didn’t answer?
Call our online store at 314-736-6334