Customer Service

Everything you need to know about buying and selling authentic luxury goods.

• Can I use Store Credit for my online purchase?

  Unfortunately, Store Credit is only available for in-store use.

• What is your buying season?

  We buy all year. January through July we buy spring and summer. August through December we buy fall and winter.

• What brands do you buy?

  We buy everything from Lululemon to Louis Vuitton for women. In general, we are looking for labels from better department stores and boutiques in current style. Items should be purchased in the last two to three years and in excellent condition.

• Do I need an appointment?

  No appointment is necessary. We buy Monday through Friday from 10 am to 5 pm and Saturday from 10am to 4 pm. We do not buy on Sundays.

• Do you consign?

  We do not consign, we buy outright on the spot.

• How does the buying process work?

  When you bring your items in, we will look through them while you shop and offer you cash or store credit if there are items we can purchase.

• What if I change my mind about my purchase?

  All sales are final.

• How do you ensure your merchandise is authentic?

  With over 30 years in the resale market, we have become one of the leading experts in authenticity. Every item goes through a rigorous in-house verification process as well as Entrupy Certification. We guarantee 100% authenticity on every product we sell, or your money back.

• What is your shipping policy?

  Your order will ship within 3-5 business days. Shipping will be calculated at checkout via USPS.